TCG Supply Hub sells sealed products through its published authenticity and condition standards. Contact support if you have a question about a specific listing.

We sell at the official Pokémon MSRP (Manufacturer’s Suggested Retail Price) — the price Pokémon recommends. Many other stores charge reseller markups well above that.

We believe every collector deserves a fair price. No hype tax. No scalper pricing. Just the official retail price.

MSRP stands for Manufacturer’s Suggested Retail Price — the price The Pokémon Company recommends products be sold at.

For example, an Elite Trainer Box has an MSRP of $49.99. That’s exactly what you pay at PokeSource when listed at MSRP — nothing more.

Never. Our pricing promise is unconditional. No matter how in-demand a set becomes, we will not charge above MSRP.

If a set sells out, we mark it sold out — we don’t inflate the price to profit from scarcity.

The limit applies per shipping address. If multiple family members at the same address each need a product, contact our support team before ordering so we can verify and assist.

When you pre-order a product, your card is charged to lock in the MSRP price. Your order ships on or around the official release date.

Pre-ordering guarantees you get the product at retail price even if it sells out at release.

We accept major credit and debit cards. Any additional digital wallet options available for your device are shown securely at checkout.

Photograph the damage and contact us within 48 hours of delivery with your order number.

We will replace the item or issue a full refund. Damaged shipments are rare because we take packaging seriously.

Orders placed before 2pm on business days ship the same day when inventory is in stock.

Orders placed after 2pm or on weekends ship the next business day. You’ll receive a tracking number once your order is dispatched.

Yes — free shipping on qualifying orders of $299 or more. Orders below that amount use the standard shipping fee shown at checkout.

Standard delivery is typically 2–4 business days domestically. Express options may be available at checkout.

International delivery is usually 5–14 business days depending on destination. Estimates may vary during peak periods.

Every order is carefully packed to prevent damage. Booster boxes and Elite Trainer Boxes are protected with padding and sturdy outer packaging.

We treat every order as if it’s our own — because we’re collectors too.

Yes — every product ships exactly as received from official distribution: factory sealed, untouched, and in original condition.

We never open, repack, or tamper with sealed product.

Once a return is approved, refunds are processed within 2–3 business days.

The time for funds to appear in your account depends on your bank — typically 3–5 additional business days.

The time for funds to appear in your account depends on your bank — typically 3–5 additional business days.